Legal Centre

Terms of Service & User Agreement

Version 2.0 · Effective 2026-08-02

Governs your use of VitaeGene, including account, licence, acceptable use, liability and governing law.

Copyright & Intellectual Property Notice

Version 1.0 · Effective 2026-08-02

Ownership of the platform, user content licence, trademarks and DMCA.

Acceptable Use Policy

Version 1.0 · Effective 2026-08-02

Prohibited uses and conduct on the platform.

Privacy Policy

Version 2.0 · Effective 2026-08-02

Explains what personal and health data VitaeGene collects, why, where it is stored, for how long, who can access it, and your rights.

Cookie Policy

Version 1.1 · Effective 2026-08-02

Explains cookies and similar technologies, the types used, and how to manage preferences.

Data Retention Policy

Version 1.0 · Effective 2026-08-02

How long different categories of data are kept and what happens after account closure.

AI Credit Terms (VG Credits)

Version 2.0 · Effective 2026-08-02

Free, Referral, Monthly Subscription and Purchased AI Credits — expiry, deduction order, refunds, and the Essential-only rule.

Subscription Terms

Version 2.0 · Effective 2026-08-02

Free, Essential, Pro and Premium plans — features, credits, renewals, upgrades, downgrades, cancellation, data retention and trials.

Refund Policy

Version 1.1 · Effective 2026-08-02

Refund eligibility for subscriptions and AI Credit purchases, billing failures, and non-refundable items.

Referral & Rewards Terms

Version 1.1 · Effective 2026-08-02

Eligibility, referral credits, expiry, fraud prevention, abuse and promotions.

AI Usage Policy

Version 1.1 · Effective 2026-08-02

How AI analyses your information, how prompts are processed, what may be transmitted to AI providers, and your consent.

Medical Disclaimer

Version 1.1 · Effective 2026-08-02

VitaeGene is not medical advice and does not replace a healthcare professional.

Nutrition & AI Analysis Disclaimer

Version 1.1 · Effective 2026-08-02

AI nutrition recommendations are educational, not medical diagnoses; users remain responsible for decisions.

Supplement Recommendation Disclaimer

Version 1.1 · Effective 2026-08-02

Supplement scans are educational and do not endorse or replace professional advice.

Health Monitor Agreement

Version 1.0 · Effective 2026-08-02

Blood glucose, blood pressure and pulse recording; manual entry; Apple Health & Bluetooth device sync; history; practitioner and family sharing.

Family Account Agreement

Version 1.0 · Effective 2026-08-02

Family member profiles, shared diet plans and Health Monitor records, guardian responsibility for minors, permissions, and removal of members.

Community Guidelines

Version 1.0 · Effective 2026-08-02

How members should behave in community features, and how violations are handled.